הרשמה לניוזלטר

Technical Support Specialist

דרוש/ה

לבית תוכנה המפתח ומשווק מערכות מתחום האיכות לעולם התרופות והמכשור הרפואי, דרוש/ה Technical Support Specialist

עיקרי התפקיד

● Provide T1/2 technical support to customers and internal teams.

● Investigate and troubleshoot complex customer issues while being responsible for following up, providing resolution, and verifying customer satisfaction.

Support customers via Online chat, service calls, and meetings.

● Continue to build and improve upon the existing Technical Support processes and help advance Tier 2 support’s impact on the organization.

● Maintain and update our internal Knowledge Base, a repository of informative articles about our product and best practices.

● Act as a liaison for Customer Success, Product, and Development teams to manage the resolution of technical issues and help shape our product roadmap.

דרישות

At least 2 years of experience in supporting B2B customers as a tier 1/2 support specialist, preferably from Saas companies.

Customer-centric mindset - you need to love to work with people and help them solve their issues.

Excellent English communication skills, both written and verbal - a must.

● Experience working with customer service tools such as Intercom, Zendsk, etc.

● Experience in integrating with other products and troubleshooting API and product connectors.

● Knowledge in ALM and/or QMS - an advantage.

Ability to work well under pressure while maintaining a positive attitude.



להגשת מועמדות ומידע נוסף - לחץ/י כאן

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